Terms and Conditions

Welcome to the Optum Enterprise Customer Community!

The mission of the Community is to provide a peer-to-peer and direct channel for Optum customers and employees to access knowledge, resources, share best practices, industry trends, and ideas about Optum products and services.

To ensure the best possible experience for all members, we have established basic guidelines for participation.

By joining the Optum Community, you agree to following these rules and guidelines. You also agree to reserve discussions, shared files, and content to that best suited to the medium. This is a great medium with which to solicit the advice of peers and Optum Employees, benefit from their experience, and participate in an ongoing conversation. Questions should be directed to our Enterprise Community Team via the Contact Us link on this site.

Community Rules

  1. Be Respectful.

    • Respect others. The focus should be on the content of posts and not the individuals. Please extend courtesy to all members, maintaining a positive tone and keeping your comments constructive; there’s no such thing as a stupid question.

    • If you respond to someone who disagrees, do so in a professional and friendly manner.

    • Respect the purpose of the community. Use the community to share successes, challenges, and constructive feedback. If you’ve found a product or service helpful, please share experiences with the group in a respectful way.

    • Respect intellectual property. Post content that you have personally created or have permission to use and have properly attributed to the content creator.

  2. Keep Your Word.

    • Do not post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party.

    • Do not disclose confidential information, including product or service pricing, operations, personnel, customers, legal, or financial positions, or information that could have an adverse effect on your employer’s business interests.

    • Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.

    • Any defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited.

  3. Protect Privacy.
    • Do not post protected health information or personally identifiable information about patients or third parties.
    • If you see any posts containing protected health information or personally identifiable information about patients or third parties, please notify the Enterprise Community team via the Contact Us link on this site.  Do not print, copy, store, share or otherwise use or further disclose the information you encounter in the Community.

    Community Etiquette

    • Speak concisely and clearly on the topic of your comments. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives.

    • Send messages such as “thank you for the information” or “me too” to individuals, not the entire list. You can do so by using the “Reply to Sender” link in every message.

    • Do not send administrative messages such as “remove me from this list” to the group. Instead, use the web interface to change your settings or remove yourself from a list.

    • Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating “noise”.

    • Do not post messages with the purpose of self-promotion or communicating available jobs.  

    We reserve the right to review, modify, delete, reprint or redistribute all content you contribute to the Community.

    We also understand that members may inadvertently violate the rules, and we will not immediately restrict someone from the community following a single violation. Rather, Optum follows a graduated enforcement policy for these guidelines.

    1. First Violation: A written notice is sent to the member who violates the guidelines
    2. Second Violation: A written notice is sent to the member who violates the guidelines. The individual’s community account is put into moderation for 30 days and messages from his/her account are reviewed before they are posted online. The individual has a phone call with the Optum community manager.
    3. Third Violation: The member’s access is suspended for six months.

    The Community Website is intended to be used for Change Healthcare customers in Australia, Canada, the European Union (“EU”), Saudi Arabia, the United Kingdom (“UK”), and the United States (“US”) only (collectively, the “Approved Countries”). If you are a Optum customer or user not based in the Approved Countries, DO NOT attempt to access the Community Website. At this time the Community may only be accessed by customers in the Approved Countries.


    Effective Date: 05/03/2024