Contact Us

If you are emailing us regarding a question about the user community, you can expect to hear from us within 2 business days. We will respond to questions about how to post discussions, access resources, or other user community related questions.  

If you are emailing regarding access to EOBs, Claims, EDI files, Clearing House, or Patient Records, unfortunately, we WILL NOT be able to respond to your questions, as we do not have access to any of that information.  

  • If you need information on how to sign up for a Community account, please review the information here 
  • If you have a Community account but are having trouble accessing that account, please complete the form here so that we can trouble-shoot the issue and respond to you.  
  • If you need other assistance Click here to find support portals or speak with a support representative. Call 866-371-9066 for assistance with finding the right help. 
Optum Community Team

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