For New Community Customers

If you need to sign up for a Community account, please follow the steps below. 


If you have a Community account but are having trouble accessing that account, please complete this form so that we can trouble-shoot the issue and respond to you. 

Note your access may become inactive if you have not logged into Community in the past 90 days.

Complete form

If you already have a One Healthcare ID to login to your Optum product, please use these steps.

  1. Go to the registration page here, or find it on the home page here: 
  2. Complete the information form, be sure to use your company email address and select the Optum product that you use, and then select "Next."
  3. You will be asked to verify your information. Once verified, select "Submit."
  4. If everything is correct, you will see the "Success" screen. You can now close this window.
  5. You will receive the following email from donotreply@optum.com:
  6. Please wait for a Community team member to approve your account. 
  7. Once your account is approved you will receive the following email:
  8. Select the "Complete Registration" button in your email and you will be open the Community homepage.
  9. Login in the upper right corner of the screen. Review and agree to Community Etiquette to complete your community access. 

If you DO NOT have a One Healthcare ID or are unsure, please use these steps.

  1. When you are logging into Community you are directed to the Optum Portal. Please select the One Healthcare ID button.
  2. If you do not already have a One Healthcare ID, you will be asked to create one.
  3. You can enter your existing email address and password, or create a new One Healthcare ID. A registration page will open, please enter the required fields and select "Continue"


  4. Theis next step is CRITICAL to successfully enrolling your One Healthcare ID to the Community site. After you create your One Healthcare ID, you will be asked to activate your account via email. Click on the link in the activation email, then enter a 10-digit verification code.

    5.    After activation, you can use your One Healthcare ID to access Community. When you select “Log In” you will be directed to the Optum Insight Login screen. Please select the “One Healthcare ID” button.